Write to us directly. Not a queue, not a bot.
We read messages on business days and answer within one of them. If something has gone wrong with an order, say so in the first line and we'll put it at the front.
We pack on business days, usually within one or two of them, and email you a tracking number the moment the parcel leaves us. Ground transit across the country typically runs three to seven business days after that. Perfume is a flammable liquid, so everything travels by ground to the 48 contiguous states and Washington, DC — there is no faster option to buy, and Alaska, Hawaii, the US territories and APO/FPO/DPO addresses are outside our service area. Full detail on the Shipping page.
If a full bottle is still sealed in its cellophane, send it back within 30 days of delivery for a refund of what you paid for it. Return shipping is yours unless the mistake was ours. Refunds land back on the card you used, usually within a few business days of the parcel reaching us.
Once the seal is broken we can't resell it, so an opened bottle isn't returnable for a change of mind. Decants are hand-filled from an opened library bottle, so they can't come back either — they exist precisely so you can try a scent without committing to a full bottle. That's also why we log what we wear and publish measurements: read the notes and our wear log before you buy, and ask us if you're unsure.
If we sent the wrong bottle, or it arrived leaking, cracked or short, tell us within seven days of delivery and include a photo. We'll replace it or refund it — your choice — and we'll pay the return postage. No restocking fee, no argument.
Reply to your order confirmation email with your order number and what's wrong. We'll answer with return instructions. Don't send anything back before you hear from us — perfume has shipping rules and we need to tell you how to pack it. The full policy lives on the Returns page.
Ask us. We only give an opinion on a bottle one of us has actually worn, and those carry the lime badge with the wear count on them. If a bottle hasn't been worn yet we'll say so rather than guess. The worn shelf is the honest place to start.
The club isn't taking members at the moment. Nothing is being billed, and there's nothing you need to cancel.
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